The Innovative Travel Company

travelSipping a cocktail on a sunny Greek terrace early September 2010, Robyn Galloway had no idea what was happening some 17,000km in her home town of Christchurch. After a busy day researching opportunities for Innovative Travel, her wholesale travel business specialising in Europe, the Middle East and Mediterranean, her relaxing reverie was rudely interrupted by an urgent text message.

A magnitude 7.1 earthquake had struck Christchurch city and damaged the Innovative Travel premises. Located inside the CBD, a subsequent inspection revealed minimal damage, but some interior cracking and broken windows needed replacing urgently to restore the building’s security.

Despite being on the other side of the world at the time, Robyn was confident that Abbotts would handle everything for her. Her trust was well placed. Just four days later the glass windows had been replaced by professional trade’s people with the full approval of her insurer and minimal disruption to her team.

Robyn recognises, as a business owner, that there are many grey areas within insurance policies, and therefore a need to have a strong advocate to fight your case in the event of a claim. Thanks to Abbotts, and their pragmatic and empathetic approach, her award-winning business has recovered quickly from the quake and continues to thrive.


Published on Wednesday, May 1st, 2013, under Business Continuity, Case Studies